Clearing Browser Settings:
Google Chrome:
To clear cache in the Chrome browser click the … in the upper right corner of the browser, select SETTINGS towards the bottom of the menu.
On the left, select "Privacy and security".
Under "Clear browsing data", select the options you want to clear. I usually let the default stay checked for "Browsing history", "Cookies and other site data ", and most importantly here "Cached images and files".
If your browser was saving your password, you'll need to click the Advanced tab at the top to check the check box to clear passwords also.
Be sure the Time Range states "All time".
Press the [Clear data] button.
Close ALL your internet windows, then open a fresh browser window to try again.